South Surrey HVAC Services in Vancouver

A Pat on the Back or a Push in the Right Direction - Commercial

We would like to ask for your help in improving our service. We greatly appreciate the time it takes to fill this in and submit it to us. Thank you.

* Name :

* Address :

* Company - if applicable:

* Position :

* Phone :

Fax :

Email :

1. How would you rate the on-going level of service you have received from us?
Excellent Good Satisfactory Under Par Poor

2. In what areas do we excel and where do we fail?
(1 = failed miserably, 2 = felt your indifference, 3 = only satisfied, 4 = good service, 5 = more than I expected)

Courtesy and friendliness of staff :	1	2	3	4	5
Prompt service of all our people :	1	2	3	4	5
Knowledge and expertise of all our staff :	1	2	3	4	5
Availability of this firm to answer your needs :	1	2	3	4	5
Prompt status information :	1	2	3	4	5
Fair price structure :	1	2	3	4	5
Courteous telephone answering :	1	2	3	4	5
Feel valued as a client :	1	2	3	4	5
Calls returned promptly :	1	2	3	4	5
Listening skills of all staff :	1	2	3	4	5
We keep in touch :	1	2	3	4	5

3. How did you initially decide to use our services?
Referral Advertising Trucks Yellow Pages Letters from us Other

4. What can we do to ensure that we become part of your annual operating budget and what kind of service or information would ensure we remain your ongoing resource? For example, would our annual maintenance program interest you?

5. Do you know anyone in your area that would benefit from knowing us? Yes No

6. Can we supply you with any material to pass along to your friend, family or associate? Yes No

7. What can we do that is different or better than what we are doing now?

8. Is our website helpful, informative and interesting and would you keep coming back? Yes No
If no, than what would you like us to provide to make us a valuable resource to you?

9. Do you believe you are aware of all the services we provide? Yes No

(If no, please refer to "We're so much more" above.)

10. Do you have any other comments or suggestions to help us serve you better?

NOTE: If you have never done business with us and would like a quote, please just go to our page "Schedule an Appointment" and tell us your problem. Someone will get back to you as soon as possible

Our thanks for your most valuable time. We take your input seriously.

#140 - 4631 Shell Road, Richmond, BC Canada V6X 3M4 PH: 604.275.0455 / FAX: 604.273.1460 EMAIL: info@ashtonservicegroup.com
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